Questions to ask landscape clients

Questions to ask landscape clients


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Here are a few helpful questions to ask your potential landscape designer to ensure that they are a good fit for your project. Ask to see their landscape design portfolio and check out their website to review any client testimonials. This will give you an idea of what your potential designer is capable of producing. Before answering this question, any reputable landscape designer will need to physically visit your yard.

Content:
  • 7 Questions to Ask Landscape Architects
  • Meet Landscape Designer Todd Piasczyk
  • Landscape Planning Questionnaires
  • Landscape Client Questionnaire
  • 10 Questions To Ask When Hiring A Landscaping Company
  • Get to Know Your Customers
  • Securing sales with good questions
  • Top Questions You Need to Ask When Planning Your Landscape Lighting Design
  • 5 Most Common Mistakes Businesses Make When Hiring A Landscaping Company
  • Design Communications: Engaging the Clients
WATCH RELATED VIDEO: Making Clients Happy: The Most Important Questions to Ask Your Clients

7 Questions to Ask Landscape Architects

One of our favorite Tony Robbins quotes says, "Successful people ask better questions, and as a result, they get better answers. You must be prepared to ask the right questions in order to gain the information that will best help you in making that decision. Who are the people that will perform the work and how are they trained? As board members that means you can anticipate complaints because your residents are not going to be satisfied with how their money has been spent.

Therefore, a lot of landscape companies are just looking for cheap labor. Unfortunately, that kind of hiring process is going to directly impact your results and in a bad way. We certainly prefer to hire individuals who already have a lot of industry experience. You should know that we would never put an employee out in the field running a mower without hours of training on one.

For management-level positions, our employees generally have at least a two-year degree. Having a conversation about training is important. As we mentioned above, there are plenty of companies who are seeking out cheap labor and as a result, might hire people with very little experience.

But are they taking the time to train them? But this could have a direct negative impact on your results. Finding out the answers to these questions can really shed light on some important facts. If a company is putting under-trained or untrained people on your property, you have some serious cause for concern. After all, subpar results are one thing but an accident or injury is a really serious matter.

This is why at Yellowstone Landscape we take training seriously. Some of the training that we participate in includes weekly safety training, quarterly equipment training, and best practices training. We also have quarterly safety rodeos where we focus on providing hands-on instruction targeted to common job site hazards found in the industry. In addition, any time that we acquire new equipment, we bring in the manufacturer to come in and do a half-day training on that equipment.

As you might imagine, this takes time. For that reason, a lot of companies might cut corners or fail to participate in these types of training events. You obviously want to know that employees are being safe and are protected. Taking steps like this helps ensure that people show up—and they show up feeling cared for. The truth is, happy employees work harder and they stick around. All of that directly translates to better results for the customer.

Companies that have a revolving door of unhappy employees might be able to provide cheaper labor and save you a few bucks, but in the long run, the difference can show in the results. The most important thing for you to realize is that the experience and the training of the people on your property which the first 3 questions will help determine are more important than the exact number of people performing the work. There might be a mainstay crew of 5 but there are times when one of our licensed irrigators also comes out or our branch manager is there checking up on the quality.

The number of team members on a crew who are performing the mowing services is only one small part of a larger picture. A lot of community associations also want to know whether the same team will be coming each week.

This is a really important question because we believe that when the same crew comes again and again that they truly get to know the property.

The familiarity makes them better from a performance and an efficiency standpoint. Having the same crews return again and again comes down to having tenured employees—and that comes back to having happy employees who actually want to stick around something that those previous questions will help bring to light.

Obviously, we are an industry contingent on the weather so rain can alter our schedule. Our clients appreciate that consistency and ultimately recognize that it means better results, too. Hopefully, this has given you some insight into the hiring process by providing you with questions that will get you the kind of information you need to make an informed decision.

There are certainly companies out there who would prefer you remained in the dark on their hiring processes. When you start asking about training and experience, these companies might dance around the question or give you incomplete answers. While we understand that the hiring process can feel daunting and is, frankly, a lot of work, we commend you for putting in the effort. We also believe that this betters the industry. At the end of the day, we believe that asking these 5 questions about employees will give you an inside look into who the company has working for them and how they run their business.

It might be more than some companies want you to know. But the companies that are investing in great people and taking the time to train them will appreciate you asking. Are you ready to hire the best landscape company that gets its strengths from great people?

Request a quote and let us answer any additional questions that you may have. He writes on a variety of topics related to the commercial landscaping industry. What do you look for in the employees you hire? That translates to anyone willing to do the work, regardless of qualifications. How much access to training do employees have? Do you provide safety gear and PPE to employees? We also think that you should ask about company uniforms. How many employees are you going to put on my property?

More is not always better! Will the same team be coming every week? Will crews come on the same day each week? Making Your Wise Choice in Landscape Maintenance Companies Hopefully, this has given you some insight into the hiring process by providing you with questions that will get you the kind of information you need to make an informed decision.

Meet with Us. Are you ready to discuss your property's specific challenges?


Meet Landscape Designer Todd Piasczyk

Like anything worthwhile, hiring a landscape architect can be somewhat of a process, but an important one. Because landscape architecture is a profession composed of many moving parts and services — from sustainable plantings to water features to tree maintenance, and beyond — it is imperative to maintain a continuous dialogue with your contractor. That relationship begins with the first conversation. Consider posing the following questions to your landscape architect.

Some questions you can ask previous clients include: Was the project finished on time? Did they stay close to the quoted costs? Was there proper supervision.

Landscape Planning Questionnaires

First, get your ducks in a row. What services do you offer? First and foremost, determine what services a landscape designer offers to see if he or she is the right person for your project. Generally speaking, landscape designers fall into one of three categories, depending on the services they offer:. Design only. Some designers specialize only in the design process. This detailed planting plan and construction document is then handed over to you or a landscape contractor of your choosing to take it from there. Others offer the design service described above, as well as overseeing plant purchase and all installation. Contractors are needed for permitting and hardscape installation — sometimes the landscape designer is also a registered contractor, and other times they have landscape contractors on their team or ones to recommend and oversee.

Landscape Client Questionnaire

There are multiple factors to consider when making a decision, such as a price, service offerings, timelines, and much more. Whether you are comparing bids for a new location, expanding on your existing property, or just looking to improve your curb appeal, you can use this list to help you pick the right company for the job. Residential and commercial landscapers have different skill sets; therefore they are equipped to perform different projects. There are a few common differences between residential and commercial landscaping companies to consider:. Feel confident that the company you choose is well qualified and evaluated for the job before signing any contract.

From weekly to seasonal maintenance, to event preparation, or landscape enhancements: here are the top questions to ask to ensure you hire a licensed professional who will meet your needs. A company that has been in business ten years or more is likely a reliable, trustworthy contractor.

10 Questions To Ask When Hiring A Landscaping Company

This is the third post in a series spotlighting our employees. Bonick Landscaping owes its success to the commitment, creativity, and expertise of our employees and I believe that they are both our largest asset and our biggest differentiator. We are proud to have a corporate culture founded on family values, openness, trust, and mutual respect that engenders teamwork and a high level of motivation. Lee: What led you to become a landscape designer? Was it something that you knew you always wanted to be or did you stumble into it? Todd: My day always begins with clients and responding to their immediate needs.

Get to Know Your Customers

If you are looking to make the outside of your home look nice, you are going to want to call a professional landscaper. You need to take the time to meet with the landscaper. The designers are more than just plants and pavement. You need to talk to them about what you are looking for, and they need to help you develop a design you will love. This will be the first thing people see when they pull up to your home, so the plan is fundamental. A great design is nice, but it has to be functional as well. They need to know how you are going to use your yard and who else will be using it. This will make a big difference in the design.

How Much Time Are You Willing To Spend On Maintenance?.

Securing sales with good questions

It is during this time that your dream will start to go from a vision to reality. Since an entire landscape project starts with design, it should be a thorough process. You can read more about the five steps of the Blanchford landscape design process in Southwest Montana in this article.

Top Questions You Need to Ask When Planning Your Landscape Lighting Design

RELATED VIDEO: Landscape Design Questionnaire For Clients

Quality commercial landscaping can create a powerful positive impression on clients, current employees, and prospective team members. When the exterior of your business is well-manicured and aesthetically-pleasing, it sends a signal that your company cares about image and creating a welcoming environment. Start by getting the answers to these common questions:. Though difficult to believe, there are some nefarious individuals who attempt to do business without the proper paperwork. These amateurs are more interested in quickly receiving a paycheck than performing ongoing quality work.

Considering these factors before our meeting will effectively guide our garden conversation and ensure a thorough planning process.

5 Most Common Mistakes Businesses Make When Hiring A Landscaping Company

Many of our clients have told us that they have been disheartened from past encounters with design professionals. A big part of this client-focused design process is considering how the spaces will be used in the end. Here are some examples of questions we go over with our clients before creating a design:. Every little detail from the client is then used to help create the design, even including what type of furniture will be set out on the patio or deck. We ask how long a client plans to live in a home to consider the return on investment for the project.

Design Communications: Engaging the Clients

January 20th,So you need some help maintaining your lawn. We get it. Lawn care can be time consuming.


Watch the video: Tips for Landscape Business Owners. Questions and Answers